A Subscription represents the overall contract purchased by a customer, and the child Subscription Item(s) represent the specific product or service that was sold (i.e. a portion of the contract).

Charges are related to a specific Subscription Item, and represent the contracted pricing and billing configuration for a given contract line.

Before you begin

Subscriptions

A Subscription is always tied to a native NetSuite Customer.
- Ensure that Customer Records have been added to NetSuite before creating Subscriptions.
Subscriptions can be grouped together using a Master Contract. This allows customers to easily manage Subscriptions that share the same contract, minimum commitments, and Charge Schedules.
A Subscription should not contain more than 20+ linked Subscription Items. For additional assistance, please reach out to the Zone & Co support team.

Subscription Items

A Subscription Item must be tied to a single Subscription.
- Items sold to a customer are grouped together through Subscriptions.
Review the Rate Types guide to understand the different configuration options you can choose on the Subscription Item and example use cases.
The Items used on a Subscription Item must be For Sale or Resale. Item Groups are not supported
- If you select an Item with the Subtype ‘For Purchase’, you will receive an error message.

Key Characteristics

The Charge Schedule on the Subscription may be passed over to the Subscription Item (If Inherit from Subscription is selected on the Subscription Item).
A Subscription can be used as an ongoing record for your Customer; it can hold information about a customer’s current Subscription Items, next year’s Subscription Items, and future Renewals.
Subscription Items are ultimately configured to create Charges in a way that prepares them to accurately map to a native NetSuite Transaction (Sales Order, Invoice, or Cash Sale).

This image highlights the Subscription and Subscription Item relationship. Subscription Items are always stored on their Parent record.