Audience: External | NetSuite Administrators & Consultants
If Revenue Billing Event Processing appears stuck, slow, or is producing unexpected results, you can review the NetSuite script exclusion logs.
Note: Clicking on the images within this guide will enlarge them for better viewing.
How to find the logs
- Open the relevant process record from Setup > ZoneBilling > ZAB Processes.
- If the ZAB Process is complete, you can click the "View Results" button for information on what was processed and/or any errors.
- More detailed logs can be found on the Script/Script Deployment record, if necessary. There is a link to it on the ZAB Process record.
- On the Script/Script Deployment, click the Execution Logs tab on the record.
- Logs are formatted for readability and can be copied or downloaded directly from this view.
What "Yielded" means
A process showing status Yielded is not an error: ZoneBilling uses this status to when it has passed work onto ZAB Subprocess record to prevent running into NetSuite governance/time limits.This is expected behavior for high-volume processing or an in-progress migration (see Migrating to Line-Level Billing Events).
When to contact Support
If logs show a recurring error that isn't resolved by re-running the process, or if a migration appears stalled for longer than expected, contact ZoneBilling Support with the process record's internal ID and the relevant log excerpt.