Audience: External | ZoneBilling Admins and Billing Users
License and finance requests involve administrative, contractual, billing, licensing, and security documentation for your ZoneBilling subscription. These requests require assistance from the appropriate Zone & Co team rather than customer self-service within ZoneBilling.
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What to have ready
- Company name and NetSuite account ID, including whether the request concerns Production or Sandbox.
- Name, email address, and role of the authorized billing or administrative contact.
- Relevant invoice, sales order, order form, subscription, or purchase order number.
- A clear description of the request, including the requested change, reporting period, and target date.
Who to contact
| Request | Contact | Information to Include |
|---|---|---|
| SOC 2 and other compliance reports | Use http://trust.zoneandco.com | Use the portal workflow to access available reports. |
| Bridge letter requests | Email: security@zoneandco.com | Company name, audit period required, and reason for the request. |
| Invoices, payments, and billing information |
Contact your designated Zone & Co billing or Accounts Receivable contact. |
Company name, NetSuite account ID, and invoice or purchase order number. |
| License changes, add-ons, and renewals | Contact your assigned Customer Success Manager. | Current license details, requested changes, and desired effective date. |
💡 Tip: If you submit a general support ticket for a license or finance request, include the details above so the support team can route it to the appropriate Finance, Renewals, or Security team.
Expected response time
- Bridge letter requests: typically 1–2 business days.
- Standard billing and invoice inquiries: typically 1–2 business days.
- License amendments and contract renewals: typically 2–3 business days, depending on approvals and contract updates.
Response times are estimates and may vary based on request complexity, account verification, required approvals, and the completeness of the information provided.